What you can do about pairing failures
1. First of all, make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen.
2. Determine which pairing process your device employs. The process for pairing devices can vary. For older Bluetooth versions, we must tapping a code into your phone. New versions include the feature called NFC, this means that you need to physically touch your phone to the device you want to pair it with.
If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.
3. Turn on "make this device visible" mode. This cam be done on settings on the device.
4. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.
5. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch.
In iOS settings, tap on its name and then Forget this Device.
In Android settings, tap on a device’s name, then Unpair.
6. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.
7. Download a driver (PC issue). If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”
8. Update the hardware’s firmware. Some audio systems recently wouldn't pair with the iPhone 5, because the older version of Bluetooth didn't work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.
9. Make sure the two devices are in close enough proximity to one another. Make sure both devices are within five feet of one other.
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